Online Shopping Terms & Conditions

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may be altered by Adelaide Dog without prior notice, at our discretion.

This website is owned and operated by Adelaide Dog. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.

Adelaide Dog may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Australian dollars and all charges will be processed in Australian dollars.

All prices listed on this website are subject to confirmation. Adelaide Dog will notify you by email or by phone if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order.

Adelaide Dog reserves the right to limit the quantities of certain items which you, your family or any group can purchase. Adelaide Dog will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, Adelaide Dog will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery Adelaide Dog will notify its customers within 48 hours.

Goods will be either shipped via Australia post, courier or delivered by Adelaide Dog. Once Payment has been received and processed, goods will be shipped, please allow 7-10 business days.

Export Restrictions

Adelaide Dog will deliver to addresses within Australia only. Goods will not be shipped internationally.


Adelaide Dog is committed to complying with Australian Commonwealth legislation ( governing privacy of personal information by businesses. Adelaide Dog is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.


Credit card payments are secured using 256-bit SSL encryption. This ensures all credit card details you send to us via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by a un authorised party as long as your browser supports the use of encrypted data transmissions.

Fraud Prevention

In order to protect you and Adelaide Dog from fraudulent transactions, Adelaide Dog may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. Adelaide Dog also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses.


Defective items will be replaced. Adelaide Dog will not process refunds for incorrect purchase or change of mind. All Refund requests need to be made in writing to within 48 hours of purchase.

In the event that Adelaide Dog chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded.

Shipping Policy

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